A BlackBerry outages class action lawsuit was filed this week against Research in Motion, makers of the popular communication device. People who rely on their Blackberries are up in arms over loss of all services for several days.
For folks who are used to being in touch at all times, this is a severely damaging course of events, causing disruption in every aspect of lives, from personal to business. Their anger has prompted the BlackBerry outages class action, filed both in Canada and the US.
All Blackberry owners with an active service agreement are included in the BlackBerry outages class action unless they opt out, according to a Reuters report on the event. Research in Motion (RIM) is accused of several things, including breach of contract, negligence, and something called unjust enrichment which is not as well known a charge as the other two charges.
Blackberry smartphones went out from October 11 to October 14, 2011 and all users were blocked from getting emails, messenger service, and internet. The amount sought in the BlackBerry outages class action is very little because the plaintiffs seek the prorated amount of outage, which is under $2.
RIM has responded to the BlackBerry outages class action by offering free applications on their Smartphone products as well as a month of free technical support to certain customers.